Need Help?
Tell us what is happening in plain language. You do not need to know the technical name for the problem.
Start with the easiest option below.
1️⃣ Browse Tutorials
For common questions, the fastest answer may already be in the free Tutorial Library.
2️⃣ Ask TapHelp
When memberships launch, members can send a specific tech problem and receive personalized written guidance.
3️⃣ Email TapHelp
For general questions, email us and describe what you need help with.
How to describe your problem
You will get a better answer if you include these details:
📱 Your device
iPhone, Android, iPad, tablet, or computer.
🎯 What you are trying to do
Tell us the app, setting, or task you are working on.
❓ What happened instead
Describe what you expected and what actually happened.
⚠️ Exact message
If you see an error, include the exact words shown on the screen.
🔒 Keep your private information private
Never send TapHelp your password, PIN, verification code, Social Security number, banking password, or full payment-card number.
A screenshot can be useful, but check it first and cover or crop out sensitive information.
