How to Get Your Visible Account Number and Transfer PIN
✓ Beginner-friendly • Visible • Port-Out PIN
To transfer your number away from Visible, you need your Visible account number and a Port-Out PIN.
🔒 Protect your transfer information: Your account number and transfer PIN can be used to move your phone number. Only give them to the carrier you are intentionally switching to. Never send them to TapHelp, an unexpected caller, text sender, or anyone claiming they need to “verify” your account.
Find your Visible account number
- Sign in to the Visible app or website.
- Open the Account section. On desktop, this may appear under Profile.
- Look for your account information and account number.
Request your Port-Out PIN
- Stay in the Account / Profile section.
- Find Port-Out PIN.
- Select the option to request the PIN by email or text.
- Check the email address or phone number connected to your Visible account.
Check Line Lock
If Visible’s number-security or Line Lock feature is enabled, turn it off before trying to transfer your number.
Request the port-out information before canceling Visible service. Your old service should stay active until the number transfer finishes.
