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How to Reset a Forgotten Email Password Safely

If you forget your email password, use the official account-recovery option from your email provider. This includes forgotten Gmail, Yahoo, Outlook, iCloud, and other email passwords. Never pay someone who contacts you unexpectedly and claims they can recover the account.

Steps

1. Open the official email app or the provider’s normal sign-in page.
2. Enter your email address.
3. Tap Forgot password?, Forgot password or username?, or a similar recovery option.
4. Follow the prompts to verify that the account belongs to you. You may receive a code by text, a recovery email, or another verification method you previously set up.
5. Create a new password that you have not used on another account.
6. Sign in again using the new password.

Create a stronger password

• Use a long password or passphrase that is hard for someone else to guess.
• Do not reuse the same password for your bank, social media, and email.
• Save it in a trusted password manager if you have trouble remembering passwords.

Important safety warning

Never give another person the verification code sent to your phone or email. A legitimate support person should not need you to tell them that code.

If you cannot recover the account, use the official help or account-recovery section from Gmail, Yahoo, Outlook, iCloud, or your email provider.